Policy

Thank you for visiting our website. White Nuckle Sports Sports, LLC (WNS) recognizes the importance of your confidentiality when viewing the content of this website. We think it is important for you to be informed of the policies we have in place to safeguard your privacy. WNS collects nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms
  • Information sent to us via email
  • Information gathered at the server level such as IP addresses and cookies

We do not disclose any nonpublic personal information about you to anyone, except as required by law. We do not disclose information about former customers, except as required by law. We restrict access to your personal and business information to those employees who need to know that information to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request(s).

Cookie & Tracking Technology

The website uses cookies and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can customize the user experience and retain preferences. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. WE DO NOT SHARE aggregate cookie and tracking information with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to your information. We do not keep records of your information beyond what is necessary to fulfill your specific requests and /or for financial reporting purposes.

Privacy Contact Information

You may contact us using the information below regarding our privacy policy:

By E-mail: info @ white nuckle sports (dot) com
By Phone: 832.465.4498

Copyrights and Trademarks 

All content on this website is the sole property of White Nuckle Sports, LLC. All rights reserved. The use of any protected property without the express written consent of the White Nuckle Sports, LLC is prohibited. No content from this site may be copied, modified, uploaded or distributed in any form or manner without our prior written consent. Any unauthorized use of content from this site which may violate copyright or trademark laws could result in criminal or civil penalties.

Use of Products

White Nuckle Sports, LLC is not responsible for any misuse of our product of any kind. We make wood baseball bats for playing the sport of baseball and practicing the sport of baseball, nothing else. We can not be held responsible for anyone using our bats in an inappropriate manner, including but not limited to: assault, assault and battery, disorderly conduct, violence, incitement, rioting, vandalism or any other criminal behavior of any kind. Use of this website and purchasing products from this website constitutes an understanding of this policy.

Returns

White Nuckle Sports, LLC is a custom wood bat company. We do not stock bats or keep inventory. All bats are made to order. Once you place an order, your bat is selected from a wood billet and put on a lathe to create the finished bat shape. Unfortunately, once it is placed on the lathe we can not cancel or refund your order.

Each bat is carefully inspected before shipping and checked for inherent flaws in the wood like cracks, dents or grain lines where a split might occur. Wood bats break from time to time. This is the nature of the product. We can not replace bats because of normal use nor can we replace bats if they were misused or not properly cared for during the ownership of the bat. **On select bats there is a 60 Day Guarantee when purchased with a fiberglass sleeve.**

Whenever possible, we can replace the bat if it can be determined that the bat suffered damage in transit or if there was an error on our part such as decorating the bat with the wrong color, name, length or model. We must be contacted immediately if this is the case. If we are not contacted immediately, we cannot guarantee that the damage was done prior to your receiving the bat and therefore we will not be able to replace it.

Perfection Disclaimer

Our bats are made-by-hand and therefore a certain amount of imperfection is to be expected. This adds to the unique quality of your custom, wood bat. Remember that these bats are made to be used (and abused in some cases) in a high-impact, high-speed, contact sport where emotions run high. These bats will scuff and dent and sometimes break. However, if you are unhappy with the finished product, please contact us. We will do our best to deliver the finest quality wood bat we can.

Shipping

White Nuckle bats ship via UPS Ground typically in 8-12 business days, depending on the size of the order. Unfortunately, we do not provide expedited shipping. Please contact us before ordering if you need a finished wood bat by a specific time. We will do our best to accommodate your needs.

NOTE: the policies set forth are for this web site only. we reserve the right to make changes to this policy. Any changes will be posted without notice.